Christopher J. Fowler

8730 Bell Ridge Dr. Olive Branch, MS 38654 * (901) 482-0317 * chris_j_fowler@yahoo.com

SUMMARY: Successful IT professional with 10 years of progressive experience. Strong organizational and planning skills used to complete multiple and complex tasks successfully from inception to completion. Self-motivated, dedicated, and demonstrates outstanding leadership qualities.

PROFESSIONAL EXPERIENCE:

City of Olive Branch, Olive Branch, MS           June 2014- Present

Information Systems Specialist

·   Implemented VDI infrastructure to replace aging City PCs using VMware ESXi 6.0 and Horizon 7 Advanced (for vSAN). Replaced over 150 PCs and migrated over 300 users.

·   Reconfigured network from default LAN to multiple VLANs to reduce subnet size, improve network/data security and performance, and provide service separation.

·   Provide technical assistance and support to City Employees on issues related to city-owned computer systems, software, and hardware

·   Install, modify, and repair IT hardware and software

·   Operate and maintain City network; Protect network assets

·   Perform daily backups to ensure system and user data integrity

·   Document and maintain policies, procedures, configurations, settings, and installation sequences

·   Manage Domain Active Directory Forest

·   Maintain inventory of IT resources, including computer and network hardware, software, software licenses, etc.

·   Create Domain security policies starting with Microsoft Security Compliance Manager baselines

·   Strengthened system and network security by implementing Software Restriction/AppLocker white-listing policies

·   Researched, recommended, and implemented off-site network enhancements to improve network reliability and performance.

·   Initiated change to separate Department File Shares and User Home Directories to improve performance and data protection/integrity

·   Implemented user rights/permissions changes to streamline new user set-up and personnel changes.

 

ServiceMaster Corporate, Memphis, TN        Aug. 2007- May 2013

Business Application Support Analyst/ PCI Compliance (Contractor, July 2012- May 2013)

·   Provide Level 2 Help Desk support for ServiceMaster employees and contractors nationwide

·   Enterprise Desktop Support. Support a wide range of technologies including server, desktop, network, and mobile devices

·   Problem ticket resolution and escalation though BMC Remedy.

·   Terminix Franchise support

·   Contractor and vendor VPN (Citrix Access Gateway) configuration and troubleshooting

·   TruGreen to Mission Application Rollout Project. Create documentation to assist users in application navigation and maintain through file shares and knowledge base. Application error reporting and problem escalation.

Additional Duties

·   Project Lead for Terminix Summer Sales Project. Assist over 500 users in obtaining remote access to enterprise network. Configure secure access through Two-Factor Authentication using SSL Certificates. Supported client operating systems for Windows and OSX

·   Tracking PCI In-Scope Applications for Terminix and TruGreen, including third-party applications

·   Updating and maintaining Business Architect Diagrams and Application Process Flows for Enterprise systems and third party applications with Microsoft Visio

·   Change Management Liaison for Terminix and TruGreen through BMC Remedy Change Management Console and Change Meeting Request Sessions.

 

PCI Compliance Technician (Contractor, June 2012- July 2012)

·   Performed PCI Compliance audits on enterprise systems both locally and remotely through RDP or VNC

·   Enterprise system patch management using Windows Server Update Services (WSUS), Group Policy updates, and Symantec Live Update (Symantec End Point Protection)

·   Installation and configuration of new Dell desktops and laptops. Create baseline OS images in accordance with company policy and security standards.

·   User data backup and transfers; Data recovery

·   Desktop re-imaging performed with Norton Ghost

 

Support Specialist (Contractor, Feb. 2009- July 2009)

·   Provided Level 1 and Level 2 Help Desk support for ServiceMaster employees and vendors nationwide

·   Support both PC and Thin Client configurations

·   Maintain continuous on-call support for critical business systems

·   Problem ticket resolution and escalation through BMC Remedy

·   Collaborate with other departments to resolve issues effecting enterprise operations

·   User account and password administration for network and intranet web applications

·   Create and configure new user accounts and permissions

·   Troubleshoot user account and network issues

·   Update and maintain employee information in Active Directory, MS Exchange, and Gallup intranet site

·   Document Help Desk standard operating procedures in accordance with company policies and Service Level Agreements. Assist in training IBM Contractors for Help Desk Transition (Outsourced).

 

Help Desk Intern               (Contractor, Aug. 2007- Nov. 2007)

·   Provide Level 1 technical support for ServiceMaster employees nationwide

·   Active Directory user account and password administration

·   Installing, configuring, and troubleshooting MS Windows applications, such as MS Office Suite, MS Office Communicator, MS Exchange, Google Earth Pro, and IBM iSeries.

 

Independent Consulting, Memphis, TN        May 2005- June 2014

Information Technology Consultant

·   Build, upgrade, and maintain computer systems based on client needs.

·   Operating system and software selection, installation, and maintenance.

·   Training on basic use, maintenance, and upgrade of PC hardware and software issues

·   Setup and configuration of in-home networks

·   Client data recovery and data backup

 

 

 

EDUCATION:

American Military University  Present

Pursuing a Bachelors of Science degree in Information Technology Management

 

Christian Brothers University         Sep 2005- May 2007

Core education courses in Math, Science, English, and History. Entry level IT courses (Relevant course: Introduction to Computing)

 

CERTIFICATIONS:

CompTIA Security+ Certification

CompTIA Network+ Certification

CompTIA Server+ Certification

CompTIA A+ Certification

EC-Council Certified Ethical Hacker (CEH) v8

Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration

 

 

ADDENDUM

 

PROFESSIONAL DEVELOPMENT:

 

US Army Skillport

Leadership Development for Technical Professionals2016

First Time Manager: Understanding a Manager’s Role2016

First Time Manager: Challenges2016

First Time Manager: Meeting Expectations2016

 

TECHNICAL PROFICIENCIES:

OS: Windows Server 2003-2012, Windows XP to 10. Mac OSX, iOS, Android

Software: VMware, Hyper-V, Microsoft Exchange 2007-2013, MS SQL Server 2005-2014, Microsoft Server Update Services (WSUS), StorageCraft Shadow Protect Backup and Disaster Recovery software, GFI MailEssentials and MailArchiver, Active Directory, Group Policy Management Console, MS Security Compliance Manager , Microsoft Office Suite, MS Access, Microsoft Visio, Citrix client, Remote Desktop, VNC, GoToAssist, BMC Remedy (Help Desk and Change Management Console), Virus Protection, Symantec EPP, AVG Antivirus, IBM iSeries (AS400), Symantec Ghost, CloneZilla

Hardware: Dell SonicWall Firewalls, Cisco/Linksys Routers, Cisco Switches. Wireless and Wireless Access Points. Dell PowerEdge Servers, Dell Compellent and EqualLogic SANs, Dell PERC RAID Controllers, RAID Configurations, Dell desktops, laptops, and thin clients (Wyse), Microsoft Surface Pro tablets, Apple iPads. HP, Dell, and Brother Printers. Xerox WorkCentre Copiers.

 

 

 

 

MILITARY SERVICE:

1/117^th Regional Training Institute, Smyrna, TN April 2006- Present

Basic Military Police School Instructor, SSG/ E-6

·   Plan and Execute Training Scenarios in accordance with United States Army Military Police School doctrine

·   Identify and mitigate safety risks using the Deliberate Risk Management Process

·   Detainee Property Custodian; Unit Communications Chief (Operation Enduring Freedom, 2013-2014)

·   Base Security/Quick Reaction Force (Operation Enduring Freedom, 2011-2012)

·   Upholding Law/Order and ensuring public safety (ODT, Italy, 2009)

·   Retaining area security and controlling access (Operation Iraqi Freedom. 2007-2008)

·   Current Secret Security Clearance

 

References:

Available upon request